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Terms and Conditions

Effective Date: January 1, 2025

Introduction

Welcome to Sale Mate ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and services located at https://salemate-eg.com and any related services provided by Sale Mate.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access our services.

Acceptance of Terms

By creating an account, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

Service Description

Sale Mate provides lead generation and marketing services, including but not limited to:

  • Lead generation and distribution services
  • Customer relationship management tools
  • Data analytics and reporting
  • Marketing automation services
  • Lead quality verification and validation
  • Integration with third-party platforms

We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

User Accounts

Account Creation

To access certain features of our services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms, without prior notice or liability.

Payment Terms

Fees and Billing

Our services are provided on a paid subscription basis. Fees are charged in advance and are non-refundable unless otherwise specified. You agree to pay all fees and charges associated with your account.

Payment Methods

We accept various payment methods including credit cards, debit cards, and electronic transfers. By providing payment information, you authorize us to charge your selected payment method for all fees incurred.

Late Payments

Late payments may result in suspension of services and additional fees. We reserve the right to use collection agencies or legal action to recover unpaid amounts.

Refund Policy

Refunds are generally not provided except in cases of service failure or as required by law. Refund requests must be submitted within 30 days of the disputed charge.

Lead Quality and Compliance

Lead Standards

We strive to provide high-quality leads that meet industry standards. However, we do not guarantee the conversion rate, quality, or responsiveness of any leads provided through our services.

Compliance Requirements

You agree to comply with all applicable laws and regulations, including but not limited to data protection laws, telemarketing regulations, and consumer protection laws. This includes obtaining proper consent for contact and maintaining do-not-call list compliance.

Lead Usage

Leads provided through our services are for your exclusive use and may not be shared, resold, or distributed to third parties without our written consent.

Prohibited Uses

You agree not to use our services for any of the following:

  • Illegal activities or violations of applicable laws
  • Harassment, spam, or unwanted communications
  • Fraudulent or deceptive practices
  • Interference with or disruption of our services
  • Attempts to gain unauthorized access to our systems
  • Transmission of viruses, malware, or harmful code
  • Violation of intellectual property rights
  • Collection of personal information without consent

Intellectual Property

Our Rights

The Sale Mate platform, including all content, features, and functionality, is owned by us and is protected by international copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your business purposes in accordance with these Terms.

User Content

You retain ownership of any content you provide to our services. By providing content, you grant us a license to use, store, and process such content as necessary to provide our services.

Data Protection

We are committed to protecting your data and privacy. Our data processing practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

You acknowledge that data processing may involve international transfers and that we will maintain appropriate safeguards as required by applicable laws.

Service Availability

While we strive to maintain high service availability, we do not guarantee uninterrupted access to our services. We may experience downtime for maintenance, updates, or due to factors beyond our control. We will make reasonable efforts to minimize service disruptions.

Disclaimers

Important Legal Notice:

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our services will be error-free, secure, or continuously available. We disclaim all warranties regarding the accuracy, completeness, or reliability of any content or information provided through our services.

Limitation of Liability

Liability Limitation:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SALE MATE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for all claims arising from or relating to these Terms or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Sale Mate and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Termination

Termination by You

You may terminate your account at any time by contacting us or using the account termination features in our platform.

Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Effect of Termination

Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Egypt. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Egypt.

Dispute Resolution

In the event of any dispute, we encourage you to first contact us to seek an amicable resolution. If we cannot resolve the dispute informally, any disputes will be resolved through binding arbitration in accordance with applicable laws.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the "Effective Date" at the top of this page. Your continued use of our services after the changes take effect constitutes your acceptance of the new Terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: info@salemate-eg.com

Company: Sale Mate

Website: https://salemate-eg.com

Acknowledgment

By using our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them. These Terms constitute the entire agreement between you and Sale Mate regarding your use of our services.